Accessibility is often added after the journey is already mapped. But if you are already mapping user journeys, you are in the perfect position to catch barriers before they become expensive problems.

This hands-on workshop teaches you how to embed accessibility thinking directly into your user journey maps, across digital, physical, and human touchpoints. Not just the app. The whole service.

Workshop description

We map tasks, emotions, frustrations, and opportunities in our user journeys. But how often do we ask: what barriers might a disabled person face at each step of this journey?

In this workshop, you will learn my method to integrate accessibility barriers directly into your journey maps, using a dedicated deck of barrier cards. They are custom made, and cover a full range of disability categories. The goal is to build the reflex of thinking inclusively from the start, across the website, the physical space, the phone call, the human interaction.

This workshop has been tested with different clients and at conferences. It works for teams with no prior accessibility experience, as well as for more seasoned practitioners.

Language: English and French.

What you will learn

• Understand why accessibility belongs in every journey map
• Learn how to use barrier cards to surface hidden obstacles across a full service journey
• Think beyond digital: catch barriers across physical spaces, human touchpoints, and multi-channel services
• Turn identified barriers into concrete design and service opportunities
• Understand who is responsible for what along the journey, and why accessibility is never just one person’s job
• Leave with a method you can run independently with your own team.

What you won’t learn

This workshop is a practical introduction to the method. We won’t go deep into WCAG guidelines or accessibility auditing tools. The barrier cards are a starting point for reflection, not a replacement for user research with disabled people.  Nothing for us, without us.

Target audience

UX researchers, UX and service designers, product managers, and team leads who want to build more inclusive products and services. No accessibility expertise required.

This workshop is also a good fit for conference organizers looking for a practical, hands-on session their audience can immediately apply to their work.

What’s included

• 1 to 2 printed barrier card decks per group (in-person workshops only)
• PDF card deck to print as many times as needed for future sessions
• Journey map template to reuse on their own projects
• Access to my slides explaining the framework and how to facilitate their own sessions
• Remote sessions can be recorded for internal use within your company.

Workshop formats

I offer multiple formats for this workshop, but I’m quite flexible and can adapt, so, if it’s not listed here, reach out with what you had in mind and I will see how to make it happen

Intro workshop for private companies — 2 hours

We cover the method, run a short exercise on a generic multi-channel scenario. Participants leave ready to run their own sessions.

• Up to 15 people
• In person, or remote (I adapt to the tool that works best for your team: Zoom, Teams, Meet, etc.)
• Generic cards. Topic can be customized to your industry / context

Applied workshop for private companies — 6 hours

We go through the full method and apply it to a real journey from your company. I customize the barrier cards to your industry and context. Your team leaves with a populated map, identified barriers, and concrete opportunities.

• Up to 15 people
• In person only (6 hours works best when we are in the same room)
• Cards can be customized to your industry and service context.

This workshop at your conference event

I also run the Intro version of this workshop at conferences and public events. If you are a conference organizer looking for a practical, hands-on session on accessibility and service design, get in touch to talk about availability and format.

Note: conference format uses one card deck per group rather than individual decks.

Workshop plan

The 2-hour version covers the steps to learn the method. The 6-hour version gives us space to go deep on your real content.

• Learn the method: theory on journey mapping, examples, and how to use the barrier cards
• Apply it together: map a journey and surface accessibility barriers as a group
• Plan what’s next: turn barriers into opportunities and discuss who owns what

Want the detailed workshop plan? Get in touch and I will send it over.

Prerequisites

• No prior accessibility knowledge needed
• Basic familiarity with user journey maps is helpful, but not required
• For the Applied workshop: it helps to come with a service journey in mind that you want to work on

Interested in this workshop?

I’m available for booking. Whether you are a conference organizer looking for a practical session, or a company that wants to build this skill into your team, get in touch. I will put together a proposal that fits your context, format, and group size.

Contact me for more details

Other workshops that might interest you

Looking for something more focused on the visual design side of accessibility? Check out my Accessibility for Designers Workshop.

Want to get better at anticipating problems early in a project? Have a look at my Anticipating Risk Workshop.