Hello my name is St�phanie – a talk on “special characters”, inclusive design and user experience

No there’s no encoding issues in your browser 🙂 This is just one of the many strange ways some sites  misspell my name: St?phanie, Stêphanie or Stéphanie. This talk is about user experience and how encoding and database decisions about formats and characters can create an awful experience.

The experience with have today doesn’t start on the web. What happens if you can’t get your parcel because your name was so poorly encoded that the postman can’t read it and find your address? It’s an awful experience to almost miss a flight because the name on your passport doesn’t match the name on your boarding pass. And what happens when you apply for a visa, can’t enter the special character in your name but might get denied access to the country because again, your Visa application doesn’t exactly match your passport?

I think it’s time we discuss encoding, diversity and user experience and stop putting the needs of our systems, database, before the needs of our users!

The slides

Slides are available on Speakerdeck and here:

Hello my name is Stéphanie - slides

The Video

The talk was recorded in English at Voxxed Thessaloniki:

The article

This talk is based on an article I wrote in 2018 for the Pastry project

Read the article

Stéphanie Walter

Senior UX Designer - Mobile Expert

Senior UX Designer. Mobile Expert. Public speaker. Blog writer. Google Dev Expert Web Platform and Product Design (GDE)

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Do you want me to give a talk or a workshop for your company or conference? Are you looking for some help with UX research, design and strategy? You can take a look at my work and contact me.

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